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Manage Quality Customer Service Assessment Answers

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BSBCUS501 Description

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

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1. Identify and describe how does the Library’s Customer service action plan can balance each of the points below: a) The quality of service b) Investigation techniques c) Time allocation d) Cost...

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Student Assessment GuideBSBCUS501Manage Quality Customer ServiceAddress: Level 7, 16-18 Wentworth Street Parramatta NSW 2150Phone : XXXXXXXXXXEmail :...

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BSBCUS501 Manage Quality Customer ServiceAssessment Task 1TASK SUMMARYYou are required in the role of Business Operations Manager to develop a customer service strategy for a cleaning company...

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AssessmentT-1.8.1Details of AssessmentTerm and YearTERM 2 2018Time allowedWeeks 7,8Assessment No2Assessment Weighting50%Assessment TypeCustomer Service Project and...

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Task 1Based on the information in the ‘Servicing Customers’ Needs’ section of the case study, answer each question below:a)    Identify two external customer relationships. Briefly describe the...

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Task 1Strategies to monitor your organisation’s quality progress could include techniques such as:• Databases and other controls to record and compare data over time• Electronic feedback mechanisms...

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