This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.
The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
SIT50416 Diploma of Hospitality Management XXXXXXXXXXSITXCCS007 Enhance Customer Service Experiences Mode |...
SheetStudent name:Student ID:​Student email:Phone:Course name: Diploma of Hospitality ManagementCourse code: SIT50416Unit of competency code:SITXCCS007Unit of competency Name:Enhance customer service...
Assessment Tasks and Instructions Student NameStudent NumberCourse and CodeUnit(s) of Competency and Code(s)SITXCCS007 Enhance customer service...
EVENT MANAGEMENT XXXXXXXXXXUnit name XXXXXXXXXXEnhance customer service experiences XXXXXXXXXXAssessment plan To demonstrate competence in this unit, you must successfully complete each of the following...
Monitor Work Operations (Events)Assessment tasksTo demonstrate competence in this unit, you must successfully complete each of the following assessment events:Task 1aKnowledge and Skills...
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