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Enhance The Customer Service Experience Assessment Answers

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SITXCCS007 Description

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.

The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.

This includes individuals working in a range of tourism, travel, hospitality and events contexts.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

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Sheet Student name: Student ID:‚Äč Student email: Phone: Course name: Diploma of Hospitality Management Course code: SIT50416 Unit of competency code:SITXCCS007 Unit of competency Name:Enhance customer...

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Assessment Tasks and Instructions
Student Name

Student Number

Course and Code

Unit(s) of Competency and Code(s)
SITXCCS007 Enhance customer service...

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EVENT MANAGEMENT Unit name Enhance customer service experiences Assessment plan To demonstrate competence in this unit, you must successfully complete each of the following assessment events: Event 1...

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Monitor Work Operations (Events)
Assessment tasks
To demonstrate competence in this unit, you must successfully complete each of the following assessment events:
Task 1a
Knowledge...

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